Storage

What takes up space

The storage quota covers everything the organization keeps: evidence attached to assessments, repository documents, images used in documents, and the history of conversations with Ara. The limit varies by plan — 2 GB on Essencial, 20 GB on Profissional, and 100 GB on Enterprise.

The file is the truth, not the record

The storage screen does not count what the tables claim exists: it lists what is actually stored, and treats the records as annotations on top of that.

This came from a real problem. Counting from the tables produced an organization whose counter said 5.1 MB while its storage held 27 KB — there were records describing files already deleted, and files no record had ever pointed at. A counter that sums rows answers a question about the inventory, not about the space.

Orphan files

Because the listing starts from what is stored, a file with no matching record is not hidden: it shows up flagged as an orphan. It is the only way for you to reclaim space that no product screen knows about.

Deleting is two things

Removing a file through the screen deletes the file and the record pointing at it. Doing only one of the two is exactly the state that produces the mismatch described above — which is why deletion goes through a single path instead of each screen deleting its own way.